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Support
Help, when your firm needs it.
Real people who know legal practice management, plus guides for getting the most out of CaseFuze.
Getting started
Set up your firm, import data, and invite your team in a day.
Trust accounting help
Reconciliation, client ledgers, and bar-ready reporting, explained.
Migrating in
Bring matters, contacts, documents, and balances from your old system.
What you get
Support is not a product tier.
- What it costs
- Nothing beyond the $49 per user. There is no support plan to buy and no priority queue.
- Support@CaseFuze.com, answered by people who have run a practice rather than a script.
- Phone
- (725) 239-3539.
- Demo requests
- Answered within one business day.
- Setting the firm up
- We configure the firm and import your data with you. Free, and not a paid onboarding package.
- Moving your data in
- MyCase imports directly and Clio is next. Anything else we map by hand: matters, contacts, documents and trust balances.
Most answers are already written down. The knowledge base covers the software; the guides cover the work itself, from three-way reconciliation to running a conflict check.
Questions
Asked in the first week.
Will you move my data off my old system?
Yes, and it is free. MyCase imports directly, Clio is next, and everything else we map by hand. That covers matters, contacts, documents and trust balances. The migration guide explains what we need from you.
How long does setup take?
A firm can be configured, imported and inviting its team inside a day. Trust balances are the part worth slowing down for, because they have to reconcile against your bank before you start billing out of the new ledger.
Is there a CaseFuze app for my phone?
CaseFuze is a progressive web app. You install it to your home screen from the browser, and there is no App Store or Play Store download. It works on a phone, though it is not yet at parity with the desktop experience.
Do you support single sign-on?
Not yet. There is no SSO or SAML today. Multi-factor authentication is by email confirmation.
Where is our data held?
In the United States, end to end. CaseFuze is SOC 2 Type II, and a HIPAA business associate agreement is available where your matters involve protected health information. The security page has the detail.
What happens if we want to leave?
Billing is month to month and you can cancel at any time. Talk to support before you go and we will sort out getting your data out with you.
Can't find it? Talk to a human.
Our support team answers fast, and they actually understand how a firm runs. Email Support@CaseFuze.com or call (725) 239-3539, and demo requests get an answer within one business day.